FAQ

General

Which browsers does Paperpile support?

I have suggestions for new features. Will you add them?

I'm having problems or found a bug, what do I do?

How can I activate beta features?

Where are is my data stored? Is it safe? Can I get it out again?

Why does Paperpile need all these permissions?

I have multiple Google accounts

Using Paperpile

Can I filter the list by multiple criteria?

How can I search for specific fields?

Can I change how files are organized in Google Drive?

I already have my PDFs in Google Drive, can I import them directly from there?

Export BibTeX files automatically to Google Drive, GitHub or a download link

How to use Paperpile with Overleaf

Google Docs

Authorization loop in Google Docs

Can I insert multiple bibliographies in a single document?

What are citations links & how to remove them

Why do citation links in Google Docs lead to an error page?

Working with PDFs

Can I download PDFs in bulk from the Paperpile interface?

What is the upload size limit? How do I upload larger files?

Can I open/annotate my documents in a third-party PDF reader, directly from the Paperpile interface?

Reference data

Citations

I can't find a citation style / the style I'm using is incorrect

How to switch citation styles

Author initials on in-text citations

Why do DOIs and URLs show / don't show in my reference list?

Troubleshooting

Paperpile is not working or behaves strange

Troubleshooting: Chrome extension

Troubleshooting: PDF downloads

Troubleshooting: Sharing

Troubleshooting: Google Docs

Troubleshooting: MS Word

Troubleshooting: Problem with your network or VPN

Billing

Can I pay via invoice/purchase order?

Can I pay via PayPal?

Is there a free plan for Paperpile?

Do you offer group licenses and how do they work?

How does a subscription work? How can I subscribe?

Still have questions?

Contact Support

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